TRENDS 2020 What are some examples of AI tools taking over the routine Who's the Boss? jobs of managers today? They include: JOB & HIRING Although AI has been adopted in the workplace, there’s • UPS delivery’s well-known “telematics” system acts as one particular role we see ripe for AI advancement in 2020 an on-board AI supervisor for drivers, monitoring fuel and beyond: Management. Being a manager today isn’t only use, braking, time away from the driver’s seat, whether about being a leader who wields power and calls the shots they’re following optimal routes through cities, and more. in the workplace. It also involves a lot of less glamorous Plus, regular end-of-shift feedback reports to help drivers GLASSDOOR'S administrative work: Planning, budgeting, communication, and improve. routine performance reporting to senior leadership. These routine aspects of being a people manager today are ripe for • Retail sales productivity app Percolata is a sales takeover by improved AI algorithms in 2020 and beyond. optimization tool that assigns work schedules to employees via machine learning, doing a manager’s job This takeover of routine management tasks by AI tools is of assembling top-performing retail sales crews. It also already happening today. Some of the more interesting areas monitors in-store activity and rank-stacks sales employees of growing AI use is in real-time coaching and guiding of based on their real-world productivity. employees in their work — using big data to monitor employee tasks, give instant feedback to sales and customer service • Customer support call center app Cogito acts as an AI representatives, and make smart recommendations via an supervisor for workers, making real-time suggestions to algorithm. As AI technology matures in 2020 and beyond, we improve customer conversations during calls. It coaches expect to see many more employers using AI tools to augment employees to speed up or slow down, makes emotional these traditional management roles and tasks. IQ suggestions, and takes on the middle-manager task of reporting statistics for on-the-job employee performance to upper management. 7