TRENDS 2020 JOB & HIRING Trend 1: GLASSDOOR'S AI will get a seat in upper management After years of speculation about artificial intelligence in the workplace, we got a larger glimpse into the future of AI at work in 2019. Against long-held fears that AI algorithms would replace large numbers of workers, artificial intelligence is instead showing up as a collection of more practical — and more widespread — productivity apps, like automated meeting schedulers, customer support chat bots, and AI tools that help identify and hire talent. 6